“Most people have no idea of how great a person he was. They knew him from the characters he played in a couple of television series. He was an intelligent person, and he was absolutely committed to helping the underprivileged and handicapped people of our area.”
“Get to know your team members as people. When you take the time and make the effort to reveal your humanity, and to get to know others as more than a worker, you build trust. When you do that, it also has a wonderful leveling effect.”
“We knew we had him. He didn't say anything, but he was just scared out of his mind. When I told him the floor was full of blood and I knew where it came from, he just went crazy.”
“We are coordinating with the other airlines. Unfortunately we don't believe there's enough capacity, on the Delta Shuttle for example, to serve everybody. But we're doing our best to serve as many people as possible, ... What we're doing is we're going to have extra customer service folks at the US Airways terminal at LaGuardia, and additional customer service representatives to help find alternate travel arrangements.”
“Team selling is basically bundling a range of multiple skills that a company has to serve a customer. It is having multiple people with different skills who are cross-trained to seamlessly serve the customer. Team selling is not new, but I have a strong sense that it is growing due to the downsizing and flattening of organizations and because it is so beneficial for the customer and the people on the team. Good team selling doesn't require a manager because it is self-managed.”
