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Robin Urbanski quotes

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    I Like this quote I dislike this quote“All our recent initiatives are very successful because they answer to what our customers are telling us they want and that is a more comfortable, enjoyable flying experience. If other airlines like American do not realize that this is important to fliers especially the most frequent flyers then they must not be listening to their customers as closely as we are.”

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    I Like this quote I dislike this quote“A lot of people are now looking for food that does not have any trans fats in it. We wanted to offer them a healthy choice. It's something we're becoming more conscious of.”

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    I Like this quote I dislike this quote“Right now, the air-to-ground solution is much more economical to us.”

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    I Like this quote I dislike this quote“Airlines should be treated like everybody else.”

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    I Like this quote I dislike this quote“A lot of our customers also fly New York to London. If you look at the flight time, it's about the same.”

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    I Like this quote I dislike this quote“Specifically to people named Ted.”

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    I Like this quote I dislike this quote“Some airlines matched and some did not.”

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    I Like this quote I dislike this quote“It's becoming more popular to use your miles for non-travel types of experiences.”

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    I Like this quote I dislike this quote“It works like eBay. You watch the item that you want to bid on , you bid the miles you want to bid, and you watch the item, and when you want to increase your bid you increase your bid.”

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    I Like this quote I dislike this quote“There are many, many ways customers can use their miles beyond air travel.”

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