Thinkexist Quotations
My Account Help
Add the "Dynamic Daily Quotation" to Your Site or Blog - it's Easy!
 
All Robert Wollan
QuotationsAuthorsTopicsKeywordsContributors My Quotations More...
Famous people:  Name|Nationality|Occupation|Date|Curiosity 
 Authors > Rob Rob > Robert Wollan
1-4 Quotations of 4

Robert Wollan quotes

bookmark email link cite rss

Popularity:
Robert Wollan popularity 0/10
    I Like this quote I dislike this quote“It's slow and oftentimes [customers] have had to take alternate routes in order to get to their intended destinations.”

 Robert Wollan quote

 Add to Chapter...
    I Like this quote I dislike this quote“Handling the increasing number and complexity of the customer intentions is now beyond a simple set of transactions in most industries, so customers have to be carefully led to the right place.”

 Robert Wollan quote

 Add to Chapter...
    I Like this quote I dislike this quote“So in other words, when they finally do get to someone, will the agent be able to solve their problems without having to transfer them to someone else?”

 Robert Wollan quote

 Add to Chapter...
    I Like this quote I dislike this quote“When the goal is to simply automate more functions, essentially adding more paths for the customer to take in self-service channels, companies risk further frustrating customers by making the experience more complex and lost in the maze of self-service roadblocks. By looking at particular customer segments and what self-service options that segment needs [and] wants before adding them, leading companies consistently get a much higher usage of that particular function and greater satisfaction from the customer.”

 Robert Wollan quote

 Add to Chapter...
Submit a New Robert Wollan quote
<< Robert Wolke quotesRobert Wood quotes >>

   
Suggested
> T-Shirt quotes
> funny quotes
> famous quotes
> movie quotes
> sayings
> proverbs
> funny sayings
> Inspirational Quotes
> Cute Quotes
> Friendship Quotes
> Motivational Quotes
ThinkExist.com Quotations
Privacy & Security Policy | Terms of Service | Advertise | About us | Press room | Contact us | Help
Copyright ® ThinkExist 1999-2016