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Robert S. Kaplan quotes

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    I Like this quote I dislike this quote“A company's ability to innovate, improve, and learn ties directly to the company's value”
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    I Like this quote I dislike this quote“Customer-based measures are important, but they must be translated into measures of what the company must do internally to meet its customers expectations.”
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    I Like this quote I dislike this quote“Companies should decide what processes and competencies they must excel at and specify measures for each”
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