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“The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.”
Thomas J. Peters quotes (American Author and Consultant, b.1942)

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“Never underestimate the power of the irate customer.”

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“There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.”
Sam Walton quotes (American retail Executive and Founder of Wal-Mart Stores Inc, the largest retail sales chain in the United States. 1918-1992)
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“It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.”
Henry Ford quotes (American industrialist and pioneer of the assembly-line production method, 1863-1947)
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