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“Be everywhere, do everything, and never fail to astonish the customer.”


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“When the customer comes first, the customer will last”
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“Never underestimate the power of the irate customer.”

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“The purpose of business is to create and keep a customer.”
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“The customer is our reason for being here.”
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“If we don't take care of the customer... somebody else will.”

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“To my customer: I may not have the answer, but I'll find it. I may not have the time, but I'll make it. I may not be the biggest, but I'll be the most committed to your success.”
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“It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.”
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“Your most unhappy customers are your greatest source of learning.”
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“The customer perceives service in his or her own terms”
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“A business exists to create a customer”
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