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    I Like this quote I dislike this quote“You can always have a beautiful building and good furnishings, but if the staff are not providing friendly service to guests, then forget it. We need to be offering guests more than what they expect.”

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    I Like this quote I dislike this quote“It is important for directors to do a good job in communicating with staff members and empower them to make their own decisions. Good, instinctive services can only be possible when staff members have confidence.”

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