“Saying that men talk about baseball in order to avoid talking about their feelings is the same as saying that women talk about their feelings in order to avoid talking about baseball”
“Many of us dismiss talk that does not convey important information as worthless - meaningless small talk if it's a social setting or "empty rhetoric" if it's public. Such admonitions as "Skip the small talk, " "Get to the point," or "Why don't you say what you mean?" may seem to be reasonable. But they are reasonable only if information is all that counts. This attitude toward talk ignores the fact that people are emotionally involved with each other and that talking is the major way be establish, maintain, monitor and adjust our relationships.”
“Communication is a continual balancing act, juggling the conflicting needs for intimacy and independence. To survive in the world, we have to act in concert with others, but to survive as ourselves, rather than simply as cogs in a wheel, we have to act alone.”
“It's our tendency to approach every problem as if it were a fight between two sides. We see it in headlines that are always using metaphors for war. It's a general atmosphere of animosity and contention that has taken over our public discourse.”
“[T]he seeds of [the Argument Culture] can be found our classrooms, where a teacher will introduce an article or an idea . . . setting up debates where people learn not to listen to each other because they're so busy trying to win the debate.”
“When people realize that in the long run you may be turning off the audiences more, even though they will look temporarily--in the end they turn away, we really need to develop other metaphors and not talk about two sides, but talk about all sides.”
