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    I Like this quote I dislike this quote“These sorts of capabilities are not easy to develop, but then again, the data is there. Do you have the time and the resources to look at all of the data? And how deeply into your customer base can you analyze? Those are the key questions.”

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    I Like this quote I dislike this quote“If I'm a customer, and you know it's my anniversary and greet me that way ... that's a 'wow' moment from a customer experience perspective.”

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