“What parents said they valued most were discussions with teachers and heads, and what they wanted was more descriptive information in their children's school reports. This is particularly true for primary schools. Parents wanted to know much more than just how their children were doing academically.”
“An elephant wasn't sitting on my chest, so I couldn't be having a heart attack. I'm very glad to be here today, because a couple years ago it wasn't a sure thing.”
“We know that there's several stages of emotional crisis that people go through. Right now, people are in the stage when they realize things won't work out quite how they thought.”
“With all the awards she was given, she never put one on the wall. They're all under the bed. She said that she didn't need that; she knew what she'd done.”